FAQ's

Which method of payment do you accept?
We accept payment by credit or debit card, Paypal or bank transfer. All credit/debit card payments must have a matching billing address, but you can choose a different delivery address for all cards except AMEX.
My payment has not been accepted - what can I do?
Sometimes payments are not accepted due to minor details, such as the address being slightly incorrect. Another common issue is that banks may not allow a high-value internet transaction, so it is always worth speaking to them to authorise the payment. If this turns out not to be the problem, then please call or email us and we will identify and solve the problem.
Do you offer any credit options?
We regret that we don’t offer any credit options on our products at this time.
How long does it take to make and deliver the rings?
Each ring will show an estimated delivery date on the product page, usually 2-3 weeks from the date the order is placed. Many rings will have the option for our express service as another feature on the page. As our rings are made to order, not all items can be manufactured more quickly. If you can’t see the option for the express, please give us a call to discuss whether we can fit in with your timescales.
Will you deliver to my country?
We post our rings to every country in the European Union as well as a long list of international destinations around the world. All orders paid by credit card or debit card must pass the 3-D secure check (aka Verified by Visa, MasterCard Secure Code, AmEx SafeKey), and this is especially important to us for overseas orders. If you are unable to pass the 3-D secure check with a card payment, please pay by bank transfer or Paypal.
How are the rings sent out, and is the service safe?

We send all our UK orders via Royal Mail Special Delivery, which is an insured and trackable service.  In the event that you have to return a ring to us, e.g. for a resize, please use the same service and keep hold of the tracking number until we have confirmed receipt of the package.

Parcels to ROI are sent via Royal Mail’s international service, which is also insured and trackable.

Packages to mainland Europe and the rest of the world are sent via FedEx’s International Priority service.

The ring is to surprise my partner - should I be worried about her seeing the package arrive?
We never put our name on the packet for UK deliveries, for discretion and as we don’t want to attract attention to the contents of a valuable parcel.  We can send the item to your place of work on request, subject to security checks. All items are sent fully insured and have to be signed for.  FedEx packages will say our name and the contents on the outside, so please keep an eye out for the email so you know when it’s on its way!
Is the parcel insured?
Yes – the package will be insured until it’s been successfully delivered and signed for.
Will my diamond(s) be certified?
We certify all solitaire engagement rings with diamonds over 0.25 carats and will certify the centre stone of trilogy engagement rings. The cost of certifying smaller diamonds sometimes changes the price of the diamond disproportionately as we would need to pass the cost of certifying the diamond on to you. Please note we do not supply diamond certificates for our diamond pendants and earrings, this means we are able to keep our prices down as most of these items will come with more than one stone. Please contact us in advance if you’d like a certificate with a diamond accessory, side stone, or a single stone below 0.50ct.

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